Complaints, compliments and suggestions are encouraged as they are crucial to ensure an optimal standard of client-focused care.
Clients have the right to complain without affecting access to services. All complaints will be dealt with confidentially in accordance with Centre policy. All complaints are logged in a Complaints Register and dealt with in a timely and efficient manner. The complaint will be acknowledged in writing with the aim for resolution within 21 days.
Consumer feedback allows us to make improvements to procedures, service delivery and policy where indicated.
Feedback can be conveyed to the Centre by approaching a staff member or Committee of Management member, by writing to the Bush Nurse Manager or by emailing feedback to swiftsckadmin@gha.net.au.